Question 1

What is BankShaala?

Accepted Answer

BankShaala is a BFSI education and certification platform. We run online courses covering banking, financial services, insurance and financial technology, built for people who want to work in the sector. BankShaala is a brand of BFSIJob Education LLP.

Question 2

Who are the courses designed for?

Accepted Answer

Three groups mainly. Graduates and final-year students heading toward their first BFSI role, people switching into the sector from another field, and those already working in BFSI who want to specialise or move up.

Question 3

Who writes the course content?

Accepted Answer

The curriculum is built by people who have worked inside BFSI functions rather than only taught about them. Our faculty have trained over 50,000 learners.

Question 4

How is this different from a college finance course?

Accepted Answer

A degree course teaches you the theory of finance. These courses teach you how the work is actually done: what a credit officer checks, what the KYC desk is protecting the bank from, how a letter of credit moves. It is the operating knowledge that a syllabus usually leaves out.

Question 5

How many courses are there?

Accepted Answer

There are 11 courses, grouped into three levels: Foundational, Intermediate and Advanced. Each one has its own page listing the modules it covers and who it suits.

Question 6

Which course should I start with?

Accepted Answer

If you are new to BFSI, start with a Foundational course in the area that interests you most. Retail Banking is the most common starting point because almost everything else builds on it. If you already work in the sector, go straight to the Intermediate or Advanced course covering your specialisation.

Question 7

Do I get a certificate?

Accepted Answer

Yes. Students are certified upon successful completion of their course. The certificate records the course you completed and the level it sits at.

Question 8

Is the certificate recognised by a university or the government?

Accepted Answer

No, and we would rather say so plainly. It is a BankShaala platform certificate issued by BFSIJob Education LLP. It is not a degree, a diploma, or a qualification accredited by any university, government body or regulator.

Question 9

Will this get me a job?

Accepted Answer

We do not promise or guarantee employment, placement or interviews, and you should be wary of any education provider that does. What a course gives you is the working knowledge that makes you useful on day one rather than on month three. What you do with that is yours.

Question 10

Do I need a finance background to join?

Accepted Answer

Not for the Foundational courses. They assume no prior BFSI knowledge and start from how a bank earns money. Intermediate and Advanced courses expect you to be comfortable with the basics first.

Question 11

How long does a course take?

Accepted Answer

Courses are self-paced, so it depends on how much time you give it each week. The module count on each course page is a good indicator of the ground covered.

Question 12

How much does a course cost?

Accepted Answer

Each course is offered in three tiers, and the fee for each tier is shown on that course's page. The tiers differ in what is included rather than in the core teaching.

Question 13

How do I pay?

Accepted Answer

Payment is online through a secure payment gateway. Your course access is activated as soon as the payment is confirmed. We never see or store your card number or UPI PIN.

Question 14

Can I get a refund?

Accepted Answer

Yes, within 7 days of purchase provided you have used less than 20 percent of the course. If something is wrong at our end, such as a course not being delivered as described, we refund in full regardless of that window. The refund policy page sets out the detail.

Question 15

What if I pick the wrong course?

Accepted Answer

You can ask to transfer to a different course within the same 7 day window instead of cancelling. You pay or receive the difference in fee.

Question 16

How are the courses delivered?

Accepted Answer

Everything runs inside the BankShaala learning portal. You work through video lessons at your own pace, take a short quiz at the end of each section, and the portal saves your progress so you can stop and resume whenever you like.

Question 17

Can I watch on my phone?

Accepted Answer

Yes. The learning portal works on a phone, tablet or computer, and your progress is the same whichever you use.

Question 18

Can I download the videos?

Accepted Answer

No. Course videos are protected and stream only inside the portal, with a watermark showing the account viewing them. This protects the work of the people who built the course.

Question 19

How do I get help while studying?

Accepted Answer

Support is available inside your learning portal once you are enrolled. For anything before enrolment, use the contact page on this website.

Question 20

How long do I keep access?

Accepted Answer

Access details for each course are shown on its page at the time of enrolment. Your certificate, once issued, remains valid and verifiable regardless of your access period.

Question 21

Can we hire students certified by BankShaala?

Accepted Answer

Over 100 institutions and organisations have expressed interest in hiring students certified by the platform. If you hire for frontline or specialist BFSI roles and want to talk about it, get in touch through the contact page.

Question 22

Can courses be run for our team?

Accepted Answer

We are happy to discuss institutional arrangements. Use the contact page and tell us roughly how many people and which areas you are looking at.

Answers, in plain words.

About BankShaala

Courses and certification

Fees, payment and refunds

How learning works

For employers

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